Sit in any Casualty Department, hospital ward or by poor chance, lie in a hospital bed and sure as eggs are eggs your pulse, temperature and perhaps bloods will be sent away to be analysed with the regularity of a metronome.
Ask the same questions of our Directors about our KPI’s and let’s be honest, the response may not be quiet as fluid, robust and timely as our hospital visitors may expect.
Lets have a quick test shall we? ( Recall back to the horror’s of school days when a “test” was sprung upon us)
1. What was the bank reconciliation this morning?
2. What were our sales last week?
3. Value of your debtors?
4. First time pick in the warehouse?
5. Value of lost sales?
6. What Marketing Campaign is going out next month?
7. Any handle on your Customer Satisfaction ?
8. What’s happening in the warehouse?
Just a sample of potential KPI’s to be asked
Sobering isn’t it?…………What are you going to about it?
About Michael Carr
Specialising in Strategy, Systems and Organisational Design
I've had a varied and rewarding career and been fortunate to work for some superb companies such as Courtaulds, Unipart International, Akzo Nobel and more recently Jaguar Landrover, all luminaries of a solid, disciplined and a conservative, though never lacking in innovation, approach to business management and development.
Augmenting my career with studying for my MBA at Warwick in the early 90's has given me a balanced and I believe rich resource set to draw upon in my Consultancy Practice.
My Clients have been good to me, tolerating my idiosyncrasies, giving me enough rope to go along the journey that I was taking them and hopefully in return I've been able to repay them by raising the bar and their business performance, giving them the results and achievements they were looking for.
I really enjoy my work and love the challenge - isn't that what it's all about?
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