Feedback and The Delicate Ego

Last week I asked for some feedback from some of the other forums that I frequent.

I asked for and was seeking, clarification as to the content and direction that I was heading  with this very blog site.

The feedback was mixed, interesting and I also have to say in some cases, a little bruising, but that I did get feedback should be good news.

Apparently I had typos’ in some of my postings and worse than that, the apostrophe ‘s’ cardinal sin had been committed on more than a few occasions. I have to admit to being horrified because attention to detail is one of my Holy Grails and one for which I am well-known, after all my analysis skills do come from sheer hard work.

I reflected and reflected again.

I re-read the comments and there were a several very encouraging and quite complimentary remarks from people whom I respect, so my feedback was actually, totally positive.

I parked my ego, listened to what was being said and remembered the mantra “you only fail if you fail to get up again”

Does a mountaineer never get a scuffed shin or cut hand or a racing driver slide into a barrier? And yet unwittingly I took the very feedback I’d asked for to heart – how ridiculous.

I often sit across the table from a Client in my consultancy and see the arms slowly being folded and the plastic smile emerge when an uncomfortable issue is being addressed.

Is this how we react in business? Do we never expect to get a rebuff, a financial loss or a disparaging remark about our capability?

There is indeed learning from failure, failure to reach the top, the best, utopia or however else you classify success but in seeking and striving for that achievement there are inevitably the bruises along the way.

If you would like some feedback on your business maybe you should be talking to us?

We’ve been there and can truthfully say “we’ve even got the bruises to show for it.”

About Michael Carr

Specialising in Strategy, Systems and Organisational Design I've had a varied and rewarding career and been fortunate to work for some superb companies such as Courtaulds, Unipart International, Akzo Nobel and more recently Jaguar Landrover, all luminaries of a solid, disciplined and a conservative, though never lacking in innovation, approach to business management and development. Augmenting my career with studying for my MBA at Warwick in the early 90's has given me a balanced and I believe rich resource set to draw upon in my Consultancy Practice. My Clients have been good to me, tolerating my idiosyncrasies, giving me enough rope to go along the journey that I was taking them and hopefully in return I've been able to repay them by raising the bar and their business performance, giving them the results and achievements they were looking for. I really enjoy my work and love the challenge - isn't that what it's all about?
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