Lewis Hamilton Tweets – A Board Meeting Topic?

For those that missed it, this weekend racing driver Lewis Hamilton “Tweeted” his race car telemetry performance, detailing ride height, camber setting etc. Fascinating info indeed if you’re a fan, gold dust if you’re a competitor. I was incredulous that a central member of the team could divulge such sensitive information and along with that my mind turned back to you.

In an effort to devolve decision-making and enable those decisions to be better informed we have opened our data banks, aided by the advances of modern technology.

As I have often said, this site is to cajole you, prompt your thoughts and add value to your working day, the question which I pose today is where on your Board Agenda does the issue of “Circle of Trust” sit and how is it managed? Rather humorously this very question was posed by Robert De Nero in the comedy film “Meet the F…amily(!)”

It would be easy to dismiss my point by bouncing responsibility across to the HR and ICT Departments however it’s my belief that the question could run deeper than just data transfer and competitor positioning. If knowledge is power and knowledge is debased, what does that do to your authority in the long-term?

I think it’s worthy of discussion at the Board; I’d be even more interested in the outcomes.

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Trello Desktop Organiser

If your desk resembles a bridal pathway of yellow Post-it Notes then this could be the answer you’re looking for.

Simple, effective and very versatile I think you’ll like it!

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Lola Sports Cars in Administration- A Directors Perspective.

As a motor sport fan, I was saddened to see the announcement this week that Lola Cars were to be placed into administration.

For those of you who are unaware of whom Lola are, they are a specialist sport car racing firm based in Huntingdon. Cambs.

Founded in 1958 by Eric Broadley MBE Lola Cars celebrated its 50th anniversary in 2008  It has an illustrious history, designing cars that competed in Formula One, the Indy 500 and Le Mans.

Having built more customer racing cars than any other constructor in the history of motorsport, Lola now also services the aerospace, marine, automotive, defence and communications industries with a complete design and build capability in advanced carbon composites.

Employing a highly skilled engineering and design workforce of some 175 staff; this is exactly the type of company that we need in Great Britain, so what went wrong?

The issued statement is that HMRC failed to pay R&D credits and along with an economic backdrop of uncertainty this led to cashflow problems.

Somewhat harsh perhaps but I think that this is a smokescreen and in due course it would not surprise me if Lola Mk2 emerged (or rather Mk3 as they have previously been placed in administration in1997) with familiar faces in place.

To my mind it is the Directors who are at fault, any strategic decision, ultimately rests with them and if that decision takes the organisation down a blind alley with no protection from the aforesaid decision then the consequences roll.

A balance between risk and opportunity is the road we tread daily but this is a salutary reminder that the firm belongs to the shareholders, no doubt if your appetite for risk, if you’re reading this as a Finance Director, will be substantially less than that of your co-Director in sales; I do think it’s a point worth reflecting on –where do you stand and is risk adequately balanced within your board?

A few weeks ago a Client asked me to examine the books of a leather goods manufacturer that had gone into receivership, with a view to valuing and offering a price to purchase.

The company was small but I placed a valuation of some £30k. I was subsequently staggered to hear that a valuation of £90k had been muted. When I questioned the basis for that figure, the nominee said because of the opportunity that it represented. Not so in my books, it’s about managing the downside to the risk if it doesn’t work out. Our offer didn’t proceed based upon other findings nor did the £90k get bid and the assets and books were subsequently sold for £25k.

Another point that I raise, is the age of a business a good indicator of its likelihood of survival?  Is not the longevity of the board members in that role, of greater merit?

I think of the headline stories in the Sunday Times Business section el al, of the latest career hopping Chief Exec to some of our household names and I am left with the feeling that an indigenous industry expert would bring far greater shareholder value.

Lola Cars and Lola Composites are part of a larger group, there is more to this than meets the eye but I would be disappointed if the Administration was just a Creditors sidestep; HMRC included. I would like to think that that Lola board are of greater stature than that. A statement is due on the 21st of this month it will be interesting to hear the administrators findings and I wonder where in the commentary we will find the words strategy and risk?

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Market Research Data

Whilst researching market data for a Client, I headed to one of my favourite portals namely the corporate banks.

There is a wealth of information and market data available, predominantly compiled as a necessity to manage their risk but of course the glaring obvious is that whilst providing an informed basis for their assessment for our own borrowing,  the data can also highlight opportunity.

I have presented four examples for you below which I trust you find of value, if you’d like more drop me a line.

Charities_Outlook_Q4_11

Manufacturing_Outlook_Q4_11

Transport_and_Logistics_Outlook_Q4_11

Business_Services_Outlook_Q4_11

I do warn you they can be heavy reading if statistical analysis is not your bag but without wanting to be patronising, do take the time to grasp the fundamentals; there is a lot of valuable information to be gleaned that can aid you in your planning and future funding requirements.

Naturally our thanks go to the authors, Barclays Corporate.

Hope it’s going well.

Regards

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Lean Systems Thinking

In the manufacturing world lean systems thinking has abounded for many a year and yet still there are many companies who have failed to adopt this philosophy.

For those not familiar with this term it refers to the mindset that by scrutinising the individual processes that collectively make the business function one can increase productivity and decrease cost by eliminating unnecessary time and material inputs.

Consider this- picture the robotic arm of a welder that whirls and performs acrobatics, it is actually losing production time for the duration that the arm is in the air performing the acrobatic. I know that we can say that it is re-aligning itself but if the quickest point is from A-B then why not re-design the materials or process accordingly? The acrobatic is effectively a solution to a problem; one needs to focus on the problem.

Does this philosophy have a place within our service sector organisations? – Very firmly so. Last month I commented how a packaging company in Glasgow had significantly increased its trading profits in a highly competitive market – how? – Exactly by adopting this philosophy in its supply chain.

Look at this example of a Credit Control Procedure – does it mirror yours?

Image

As you sit at your desk today and I am talking about you, not your staff, ask yourself which activity contributes and which erodes value to your business? Two examples my money would be on would be e-mail and the second, the genuine, time focussed, business development activities representing a very low value. There are a multitude of others, jot a few down as you go through your day.

This is the arena that I work within, starting with Strategy, Organisation fit and ultimately looking at the supporting IT infrastructure. There is a lot of hidden cost and significant operational efficiencies to be gained by looking further into lean systems –reach for your calculator – “How much is 0.5% points on your gross margin worth? And the same again in overhead?”

Woe-betide you if you cannot answer that question.

Call if you’d like to discuss this further or browse through our website- as always, very happy to help.

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Website Update

If you care to hop across to the website you’ll find that we’ve updated it to more accurately reflect the type of work we’re involved with; it’s still work in progress with the more recent case studies to be uploaded and some final proofing to done.

http://www.carr-consultants.co.uk/

Your comments, positive or negative are welcome.

Thank You.

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A Suprise and Delight

My colleague’s face was priceless to see whilst they were unwrapping their new iPhone.

The packaging was crisp, the box almost hermetically sealed, whilst the phone inside was an engineering triumph of functionality that was lovingly caressed.

I often refer to the touch points of a company being those points where your Customer or Client comes into contact with you; where your brand values transcend the marketing prose into real tangible references, whether they be visual, aural or kinesthetic.

Motor manufacturers are well versed in this skill, as indeed are many manufacturers of domestic products. Have you ever sat in a Jaguar and watched the way the sunglasses holder gently opens with a well dampened mechanism or the soft blue hue of the dashboard, lights displays at night or perhaps the way the headlamps stay on for a few moments after you’ve locked the car, allowing you to see your way into the house?

In marketing parlance this is the surprise and delight. It holds equally valid if you’re in the service industry where even the tactility of your business card can trigger a perceived value.

Consider for a moment – how many touch points do your Customers have when they interact with you and how many of them are “Surprise and Delights” ?

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Good News Today

By way of levity to the doom and gloom mongers that seem to pervade our news broadcasts I thought I’d share a collection of good news that I have read this week from some of your colleagues.

Glasgow packaging firm Macfarlane has achieved an increase in profits in the face of the rising cost of raw materials. The company made profits last year of £3.9m with turnover up 7% to £144m

Jaguar Land Rover (JLR) arm saw sales rise 37%, helped by selling 32,000 of its new Range Rover Evoque. The quarter saw China overtake the UK as JLR’s biggest market. China now accounts for 17.2% of total sales compared with 16.5% for the UK.

Much of America’s bus industry is now owned by two Scottish companies.

Stagecoach owns intercity, local, commuter, city sightseeing, tourist and yellow school buses through its Coach USA subsidiary

FirstGroup took over US firm Laidlaw in 2007 for $2.8bn (£1.78bn), giving it control of the 92-year-old Greyhound bus line.It launched BoltBus in 2008, initially going head-to-head with Megabus on the key New York to Washington route

Carmaker Nissan is to build a new model at its Sunderland factory, with investment of £125m, which it says will create 2,000 jobs.

Tesco has pledged to create 20,000 permanent jobs in the UK over the next two years.

Prime Minister David Cameron has said it is a massive confidence boost for the UK economy.

The announcement comes as the British Chambers of Commerce predicts that the UK will avoid a double-dip recession

Derbyshire County Council are  creating 700 apprenticeships over the next four years in one of the biggest ever recruitment drives of young people.

The above successes have been achieved through a carefully thought out strategy of product mix, service development and an organisation structure that is fit for purpose.

I’m particularly interested in MacFarlane’s performance; I’ll report back if I can find out more, in the meantime, enjoy your day.

 

 

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Sage Software Survey

Business organisations are emerging from the recession with business processes and work flow cycles that are hindering their ability to make the most of the tentative economic recovery” so says a computing survey of over 150 IT decision makers in a report sponsored by Sage Software

Over 62% of respondents cited communication issues between sales and finance departments and a further 61%of interviewees said that inaccurate forecasting information led to difficulties in long-term business decisions.

A similar report by Exact Synergy Software found that a lack of transparency of business processes is making it difficult for UK finance and management professionals to identify their most profitable business areas. Despite this hampering current performance, firms remain confident that they will see growth in the region of 5-10 per cent over the coming 12 months.

Are these findings a reflection of businesses, protecting themselves in tighter times by retaining their cash and accepting those inefficiencies as a trade-off against risk? Or is it that the Management Team are actually unaware of these issues?

Someone within these organisations is flagging it as an issue and yet it’s not being translated into action; why is that?

I raise the question because I believe that IT and MIS strategy is something that is understood and actively managed by both the smaller business and the much larger organisation where IT and MIS are actually represented in the Board Room. The gap is in the middle ground, the medium-sized business where ownership and domain expertise are absent from the organisation structure and that vacuum is filled with either an “IT person” or an IT support Contract.

Are these findings true within your organisation? Drop me a line if you’d like a full copy of the reports or discuss any of the issues raised.

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Business Model Generation

I have often written about how the world is slowly being turned on its head and how Directors need to think long and hard about how robust their own organisations value proposition is within the market place.

Last week Kodak filed for bankruptcy protection; what was the staggering sequence events that such a once proud and innovative company could now crumble and with whom does the blame lie?

Nokia report a 31% decline in sales with fourth quarter performance slumping from an €884m profit in 2010 to a loss of €954m in the same period of 2011. I’m sticking with these guys’s they’ve seen the problem, accepted they need to rethink and ditch their prowess and very firmly grasped the nettle by jumping into bed with Microsoft. The fundamentals of what they offer – quality, reliability, tactility and functionality remain valid for me; it’s only in the latter, that perhaps, they now lag.

I have a mantra that I am oft quoted upon “So what happens on Monday morning at eight o’ clock?” and what I mean is – forget the fancy notions, the clever junk bonds, the offset of toxic debt and any other financial shenanigans – what is my business doing today, this morning and how am I adding value to my Customers so that Monday morning next week- I’ll still be here!”; the market is moving very fast.

I’ve just finished reading an excellent book that should firmly stand beside Michael Porter, Tom Peters and Kotler entitled “Business Model Generation” written by Alexander Osterwalder and Yves Pigneur.

Below is an outline video, I hope you grasp hold of its concepts and enjoy its provocation; I look forward to discussing it further with you.

Wishing you a good week.

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